Inquiry Response: Starting a Knowledge Management Program

Inquiry:

Our analytics department is starting a knowledge management program. What are some best practices of starting a program for our analytics department? We’re looking for lessons learned and anything that would help a knowledge management program be more successful for people doing analytics.

Response:

THE BIG IDEAS:

  • Integrate knowledge management into the way you do the work
  • The importance of Community of Practice (COP)
  • The importance of information architecture

INTEGRATE KNOWLEDGE MANAGEMENT INTO THE WAY YOU DO THE WORK

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