Research

Improving Analytics Measurement Part 4 of 5 – Results

By Robert Morison, Dec 18, 2017

Available to Research & Advisory Network Clients Only

The Results question is: Are the analytics outputs being put to good use and creating value for the enterprise? This is the most challenging measurement question to answer, and it’s naturally the question of greatest direct interest to the business.

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Improving Analytics Measurement: Part 3 of 5 – Performance

By Robert Morison, Dec 14, 2017

Available to Research & Advisory Network Clients Only

Analytics Intent poses the question, “Are we working on the right things?” Analytics Performance follows up with the question, “Are we doing those things well?” Are the analytics organization and its business partners performing the work of analytics efficiently and effectively? Are projects being executed as planned, and are everyday services being provided reliably?

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2018 Analytics Predictions and Priorities

By Bill Franks, Thomas H. Davenport, Robert Morison, Dec 07, 2017

Available to Research & Advisory Network Clients Only

Each year, the International Institute for Analytics takes time to focus on the latest analytics trends and the most pressing analytics challenges currently facing organizations. We gather the basis for our predictions from our day-to-day work supporting and advising analytics leaders and programs. Our insights arise from the breadth of expertise and cross-industry perspectives we receive every day from our clients, partners, and members of the IIA expert network. This is our 8th annual look forward into the upcoming year.

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Improving Analytics Measurement  Part 2 of 5 – Intent

By Robert Morison, Dec 06, 2017

Available to Research & Advisory Network Clients Only

Across the four categories of measurement, our survey respondents (by a slight margin) rate themselves best at measuring analytics Intent: “Are we working on the right things – the things that will make a difference to the enterprise?” Answering the question entails formulating and evaluating activities at two levels.

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Improving Analytics Measurement: Part 1 of 5 – Overview

By Robert Morison, Nov 27, 2017

Available to Research & Advisory Network Clients Only

One of the continual challenges for analytics leaders is measuring the work of their analytics groups and communicating the results to business leaders. Sound measurement and transparency form the foundation for strong working relationships, adequate funding of analytics, and trust in the analytics organization. The work of analytics organizations – or any groups chartered to improve enterprise performance by adding capability and introducing change – can be assessed comprehensively through four questions.

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How Analytics is Transforming Financial Services

By David Alles, Oct 25, 2017

Available to Research & Advisory Network Clients Only

IIA asked survey respondents in four segments (wealth management, US banks, Canadian banks, and credit unions) questions about their use of analytics in six customer engagement areas (customer experience, customer facing employees, web, mobile, social, and ROI). Results highlight why traditional financial services are vulnerable to disruption. Digital native companies universally excel at using analytics in these areas. However, even across leading financial services companies we see lagging adoption – especially in web, mobile, and social analytics. This is indicative of the analytics maturity gap between digital native companies and traditional companies and illustrates why traditional financial services companies have to accelerate analytics maturity to be more competitive. Based on the study findings, IIA’s faculty of top analytics practitioners and analysts then isolated key takeaways and developed recommendations for traditional companies in the financial industry to mature their analytics in effective, sustainable, and measurable ways

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Analytics and ARTful Leadership

By Eric McNulty, Oct 05, 2017

Available to Research & Advisory Network Clients Only

Data and analytics leaders are increasingly called upon to interpret an ever-more complex competitive and global landscape for their firms. This brief introduces the VUCAST framework for addressing this complex landscape and provides an overview of ARTful leadership principles.

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Analytics Maturity Powers Company Performance

By David Alles, Sep 21, 2017

Available to Research & Advisory Network Clients Only

Does the development of enterprise analytics capability really drive superior company performance? IIA’s previous research briefs demonstrate that analytics maturity varies significantly between industries and across the top-performing companies in each industry. This follow on research brief uses IIA’s proprietary analytics maturity data – from leading companies like Amazon, Apple, Netflix and Google – and publically available financial and company data, to illustrate the positive association between analytics maturity and superior company performance.

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Optimization of Inventory Allocation

By Dr. Chris Holloman, Leigh Helsel, Tayler Blake, Aug 23, 2017

Available to Research & Advisory Network Clients Only

In 2016, U.S. e-commerce sales totaled an estimated $394.9 billion, accounting for 8.1 percent of total annual sales. This total was a 15 percent increase from 2015. Advances in technology and adoption of the internet have forced the retail industry to make dramatic shifts toward e-commerce. While this change presents a tremendous opportunity for business growth, the cost associated with inefficiencies in supply chains makes optimally allocating inventory to fulfillment centers integral to retailers’ success. In this research brief, we describe a method to determine the best allocation of inventory to fulfillment centers after a total buy has been determined.

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Driving Clinical and Operational Performance Through Analytics

By Jack Phillips, David Alles, Aug 02, 2017

Available to Research & Advisory Network Clients Only

As much as any industry today, healthcare sits at the intersection of both technological and societal change. Web, mobile, cloud, and data technologies are being applied to myriad patient-level applications to disrupt traditional patient care methods, and the very way that hospitals operate and compete. Emerging technologies leveraging the Internet of Things (IoT), particularly in the wearables category, will most certainly shift the role of care and wellness from provider to patient. Recent research from the International Institute for Analytics (IIA) has now quantified the significant gap in maturity between all healthcare segments and most other industries. But the research also reveals a discreet set of steps healthcare providers can follow to improve capabilities and move up the analytics maturity curve.

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